PAYMENT:
All projects are prepaid. We offer the option of payment in installments for projects that are longer than 6 months. The payment schedule is as follows:
Exact payment dates will be outlined in the contract.
HANDLING/ADMINISTRATIVE FEE:
An additional handling/administrative fee of £50 is charged when a collaboration includes gifting or collateral items. This fee is non-refundable.
CANCELLATION & REFUND POLICY
If you wish to cancel or recall a brief (even after payment has been made), please contact management immediately via email at info@aqstudio.digital. We will issue you a full refund less the handling fee of £50 for gifting collaborations.
If Kika has already started working on the agreed brief, we will be unable to offer you a full refund. We will deduct £550 from the paid fees as a penalty for the inconvenience (the handling fee is included).
Refunds usually take up to 7 working days to be processed and credited back to you.